Terms & Conditions – Dialzilla LLC

Effective Date: 6 November 2025

Company: Dialzilla LLC (“Dialzilla”, “We”, “Us”, “Our”)

Customer / User: (“Client”, “You”, “Your”)

These Terms and Conditions govern the provisioning and use of Voice Termination Services, DID Services, VoIP Connectivity, Telecommunication Services, and any related services provided by Dialzilla. By initiating business with Dialzilla, the Client agrees to these terms.

1. Scope of Services

Dialzilla provides:

  • Wholesale and retail VoIP Voice Termination services.
  • DID (Direct Inward Dialing) Numbers for inbound call connectivity.
  • SMS-enabled Numbers (when applicable).
  • Technical support for routing, interconnection, and troubleshooting.

All services are provided on a best-effort basis and are subject to availability, network capacity, regulatory constraints, and carrier partnerships.

2. Compliance & Legal Usage

The Client must ensure all traffic is:

  • Legally sourced and used for lawful communication only.
  • Not used for unsolicited robocalls, spam, auto-dialing without consent, fraud, phishing, harassment, or any deceptive communications.
  • Compliant with applicable laws including, but not limited to:
    • FCC Regulations (USA)
    • STIR/SHAKEN Caller Authentication Framework
    • TCPA (Telephone Consumer Protection Act)
    • ITG (Industry Traceback Group) cooperation requirements

Dialzilla reserves the right to suspend or terminate service without notice if suspicious, unlawful, or harmful traffic is detected.

3. DID Number Usage

DID numbers provided by Dialzilla:

  • Are leased, not sold.
  • Must not be resold without written approval.
  • Must not be used for illegal call centers, spam campaigns, or anonymous masking without consent.
  • Can be reclaimed if used in violation of any telecom regulation.

If inbound traffic patterns indicate fraud, abuse, or complaint activity, Dialzilla may temporarily block or permanently remove numbers.

4. Traffic Quality & Call Routing

Client agrees to:

  • Use Caller ID (CLI) that is valid, accurate, and legally permitted.
  • Maintain acceptable ACD, ASR, PDD, and call duration metrics.
  • Not send high-volume short-duration traffic designed for testing, probing, or bypassing systems.

Dialzilla may block routes automatically if:

  • ACD falls below industry thresholds,
  • Repeated traceback complaints occur,
  • Spam / fraud ANI patterns are detected.

5. Traceback Cooperation

If Dialzilla receives a Traceback Request from ITG, FCC, or any authorized regulatory authority:

  • The Client must respond within 24 hours with call source details.
  • Failure to cooperate may lead to service suspension, termination, and/or reporting to authorities.

6. Billing & Payment

Billing is based on Call Detail Records (CDRs) from Dialzilla's systems.

  • Billing precision may use 3, 4, or 6 decimal digit rounding, depending on product.
  • All invoices are due per the agreed payment schedule (e.g., prepaid, weekly, bi-weekly, N+1).
  • Disputes must be submitted in writing within 7 days of invoice date.
  • Non-payment may result in service suspension without notice.

7. Fraud Management

Client is solely responsible for the security of their VoIP systems, including:

  • SIP server(s)
  • Softswitch / PBX configurations
  • Authentication credentials

Dialzilla is not liable for traffic generated due to:

  • Compromised servers
  • Unauthorized access
  • Password leaks
  • Misconfiguration

All completed calls are billable regardless of fraud origin.

8. Data Privacy & Confidentiality

Dialzilla may collect and maintain:

  • Account details
  • Contact information
  • Call routing data
  • Billing records

Dialzilla does not sell or share personal or business data except:

  • When required by law,
  • In traceback / regulatory compliance investigations,
  • Or when necessary to deliver VoIP carrier services.

Both parties agree to maintain confidentiality of business rates, routing strategies, and account credentials.

9. Limitation of Liability

Dialzilla shall not be liable for:

  • Loss of business revenue due to downtime,
  • Service interruption caused by upstream carriers,
  • Indirect, incidental, or consequential damages.

Maximum liability shall not exceed the total value of services used in the previous 30 days.

10. Indemnification

The Client agrees to indemnify and hold Dialzilla harmless against any claims, penalties, or damages arising from:

  • Illegal traffic,
  • Misuse of Caller ID,
  • Violation of telecommunication laws,
  • Customer’s resale or onward routing practices.

11. Termination

Either party may terminate services with written notice. Dialzilla may terminate immediately, without notice, if:

  • Fraudulent traffic is detected,
  • Regulatory compliance failure occurs,
  • Payment default occurs.

Upon termination, all DID numbers and services are reclaimed.

12. Governing Law

These terms are governed by the laws of the United States and applicable federal communication regulations.