ViciBox Features

Vicibox V2.0 Features

Interactive Reporting, WebRTC Based Web Phone, Predictive Dialing, AMD Detection, Human Detection & Many more…

Dialer Features

Vicibox V2.0 New Web Interface for Admin/Agent
Realtime Dashboard
Interactive reporting to have an eagle eye view for all campaigns and agents.
Inbound, Outbound and Blended call handling
Skills-based routing with agent ranking.
Outbound agent-controlled, broadcast and predictive dialing
Integrated call recording
Three-Way calling within the agent screen
Agent Scripting with customer data
Scheduled Callbacks: Agent-Only and Anyone
External CRM Integrations
Ability to have agents work from almost any internet connected computer..
Web-configurable IVRs and Voicemail boxes
Outbound CallerID Groups: per-State, per-Area code, Round-robin and Auto-rotate
Custom Data Field Forms with Switchable Forms
Zoiper Web phone and our WebRTC phone are both included.
Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
Inbound Post-Call Customer Surveys
Inbound Queue Preserve-Place-in-Line
Inbound Queue Closing Time Features
Integrated web-based agent phone included, requires no agent setup.
Immediate or scheduled website callbacks
Real-time reports with “click-to-listen” to monitor agent phone calls.
Inbound and Advanced Forecasting Reports
Full USA, Canada and UK regulatory compliance
DNC.COM Lead Filtering and Inbound Call Filtering
99.9% up-time guarantee*
Dedicated dialing server hardware.
Single server guaranteed to handle at least 25 agents at 3:1-line ratio..
Additional servers can be added to increase agent and call capacity.
Month-to-month terms, no long-term contracts
No hidden fees

Why Choose Vicibox Center?

The only software that smoothly spread your message to millions of customers.

Per Agent Bandwidth Requirements

For each agent, Vicidial requires 87 kilobits for the phone connection and 3 kilobits for the web connection for a total of 90 kilobits. To calculate how much bandwidth you need at your location, simply multiply the number of agents by 90 kilobits (Example: 20 agents x 90 kilobits give you 1800 kilobits). To calculate how many megabits that is, simply divide the sum by 1024 (Example 1800 kilobits divided by 1024 is 1.757 megabits).

If need be, compression can be used on the agents’ phone connections which will reduced the amount of bandwidth required. However, this can reduce the audio quality for both the agent and the customer.

Why use our press 1 dialer as your automated dialer?

Press 1 Dialer helps you reach thousands of contacts automatically by saving significant time and money. It helps improve efficiency, generate efficient leads, helps in debt collection, duplicate number checking, VoIP carriers and offer multiple benefits.

Convert your leads into potentials customers.

Press 1 automated dialer software solution, you can increase your sales over 200%. Agents can spend more time with talking to live prospects which leads to more sales and higher revenue gains.